VP IFE Customer Success Job At Thales | Dubai AE

Thales is Looking to Hire Following Staff – VP IFE Customer Success Job At Thales | Dubai AE

About Thales

Thales Group is a French multinational company that designs and builds electrical systems and provides services for the aerospace, defence, transportation and security markets. The company is headquartered in Paris’ business district, La Défense and its stock is listed on the Euronext Paris.

About Role

A VP Customer Success has to build and manage a customer success team and be responsible for ensuring customers are realizing maximum business value across the customer lifecycle that ultimately results in their renewal, growth of lifetime value and customer satisfaction.

1- VP IFE Customer Success
Job Type :- Full Time
Location:- Dubai, AE

Job Responsibilities

  • Understand the market: context, stakes, market evolution(including services and digital business), current business footprint (including projects, challenges, opportunities…)
  • Build and share a vision: the image of Thales leadership in the country, goals and objectives
  • Prepare & schedule country growth plan: Market share, allocated resources (strategic workforce planning, budget, anticipating risk analysis, alternative scenario, tools ..)
  • Provide focus and priorities to the Team, set up and monitor objectives
  • Organize periodic team meetings addressing OI and revenue follow-up, ongoing opportunities coordination and action plans with clear accountability
  • Build a high-performance sales culture
  • Coordinate team efficiency and sales team involvement to ensure customer satisfaction
  • Manage performance with guiding sales organizational principles and key metrics across sales channels and markets
  • Provide managerial leadership to ensure initiatives and deploy relevant practices (Value proposition, Black Hat, Price to Win…)
  • Engage and develop people through regular feedback, coaching attitude. Act as a role model for coaching teams, helping team members find their way
  • Promote diversity and create an inclusive environment
  • Select, recruit sales team members, propose allocation of resources

Job Requirements

  • Experience in building a high performance Sales culture
  • Knowledge in running Sales operations in complex markets and constantly improving them
  • Analytical skills to identify growth opportunities in markets at an early stage
  • Demonstrates entrepreneurship
  • Sound understanding of customer segment
  • Promotes diversity and creates an inclusive environment
  • Strong communication skills, partner relationship skills, and team leadership skills
  • Negotiation and influence at executive levels
  • Coaching and mentoring people to reach success
  • OI & GMOI mid-term growth (3 to 5 years) growth in line with accounts plans

VP IFE Customer Success Job At Thales | Dubai AE

Click the below apply button to get start with your job application

Related Jobs

Exclusive Jobz – Find us on Linkedin