Telephone Operator Job in Dubai UAE | At Hilton Hotels

Hilton Hotels Jobs is Looking to Hire Following Staff – Telephone Operator Job in Dubai UAE | At Hilton Hotels

About Hilton Hotels

Hilton Hotels & Resorts is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company Hilton. The original company was founded by Conrad Hilton

Job Description

A telephone operator is an employee who assists clients through transferring calls, answering questions, and providing information. Telephone operators also perform clerical duties such as typing, sorting mail, and updating directory information.

1- Telephone Operator
Job Type :- Full Time
Location:- Dubai, UAE

Job Responsibilities

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Accept and deliver all messages correctly and promptly for both Guests and management
  • Ensure all wake up calls take place at the correct time
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  • Follow company brand standards
  • Assist other departments, as necessary

Job Requirements

  • Positive attitude and good communication skills, especially on the telephone
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

Telephone Operator Job in Dubai UAE | At Hilton Hotels

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