Sr Consumer Protection & Training Officer Job At ADIB | Abu Dhabi

ADIB Careers is Looking to Hire Following Staff – Sr Consumer Protection & Training Officer Job At ADIB | Abu Dhabi

About ADIB

Abu Dhabi Islamic Bank PJSC is an Islamic bank based in Abu Dhabi city, in the United Arab Emirates.

About Job

Within delegated authority, the Security Training Officer will be responsible for the following duties: Assesses training needs, identifies, designs and delivers training programmes to staff and managers with security responsibilities at all levels throughout the United Nations Security Management System.

1- Sr Consumer Protection & Training Officer
Job Type :- Full Time
Location:- Abu Dhabi, AE

Job Responsibilities

  • Monitor regulatory change and provide technical guidance to the business on relevant regulatory issues that impact our compliance program, and assist where needed with implementation of regulatory developments
  • Review policies and procedures in line with consumer protection regulations
  • Assist in training on consumer protection regulation including providing requirements for new products/services, reviewing customer-facing documentation including marketing material to ensure compliance with applicable laws and regulations
  • Conduct consumer awareness sessions across the organization and review training material
  • Assist in training to ADIB group employees on ‘Conduct Risk’ on an annual basis with periodic trainings
  • Reviews existing training programs, suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry
  • Identifies problems and opportunities such as operational changes or industry developments that training could improve
  • Collaborates with ADIB Learning and Development team, vendors, and third-party training providers to arrange employee registration for and participation in outside training programs
  • Ensures that training milestones and goals are met while adhering to approved training budget
  • Maintain statistical data, records and outcomes and provide timely and accurate reporting of CPR activities undertaken
  • Responsible to take care of ad hoc bank-wide regulatory exercises pertaining to Consumer Protection
  • Assist in the day-to-day activities of the Compliance Team including required signoffs and approvals
  • Work with business leads to identify and collate relevant information to respond to requests for information from auditors and regulators in a timely way  

Job Requirements

  • 4+ years’ experience in regulatory compliance, conduct risk and/or Customer Experience in a Bank
  • Experience in the UAE market
  • Excellent verbal and written communication skills (English and Arabic) with strong graphic design ability.
  • Thorough understanding of training processes.
  • Ability to moderate large groups.
  • Extremely organized and detail oriented.
  • Proficient with Microsoft Office Suite or related software.
  • Complex database management

Sr Consumer Protection & Training Officer Job At ADIB | Abu Dhabi

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