Service Solution Architect Job At IBM | Dubai UAE

IBM Global Careers is Looking to Hire Following Staff – Service Solution Architect Job At IBM | Dubai UAE

About IBM

International Business Machines Corporation is an American multinational technology corporation headquartered in Armonk, New York, with operations in over 171 countries.

About Role

This role is responsible for creating self-serviceable value tools and assets, enabling sales and solution consultants on value tools, leading client engagements on top deals to hit ASV targets, and identifying value gaps and generating value thought leadership collaboratively with Adobe’s Workfront and Content Product …

1- Service Solution Architect
Job Type :- Full Time
Location:- Dubai, United Arab Emirates

Job Responsibilities

  • Leverage IBM ServiceNow offerings to support sales campaigns across your market, working closely with ServiceNow account executives within their market
  • Develop and grow relationship with IBM business sector and account teams to generate and develop sales opportunties
  • Work with IBM sales, solution and commercial teams to define and build applicable proposals through the sales lifecycle with handover to delivery
  • Responsible for providing architecture oversight to our projects as well as help in architecting solutions for our top national and international clients.
  • Provide thought leadership, review and advice on the client’s ServiceNow Architecture and integration within ServiceNow modules and 3rd Party solutions and build new methods and tools to be used across all our projects.
  • Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations
  • Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation.
  • Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro.
  • Support the resolution project challenges on constraints including, risks, time, resources and scope
  • Provide expert guidance for best practices related to ServiceNow

Job Requirements

  • 10+ years of IT experience with Proven ServiceNow Product knowledge
  • 3-5 years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture.
  • Experience in multiple end-to-end ServiceNow implementations across all modules – TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro.
  • Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or anyother Products of similar nature.
  • Strong working in an Agile/DevOps environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics Preferred Tech and Prof Experience
  • Understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST,FTP and also well versed with cloud technologies

Service Solution Architect Job At IBM | Dubai UAE

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