Service Assistant Job At Siemens | Riyadh Saudi Arabia

Siemens is Looking to Hire Following Staff – Service Assistant Job At Siemens | Riyadh Saudi Arabia

About Siemens

Siemens AG is a German multinational conglomerate corporation and the largest industrial manufacturing company in Europe headquartered in Munich with branch offices abroad.

About Job

A Service Assistant is responsible for helping customers and clients with enquiries, providing information and assisting with customer complaints and problems. They may work in retail, food service, accommodation or healthcare.

1- Service Assistant
Job Type :- Full Time
Location:- Riyadh, Saudi Arabia

Job Responsibilities

  • Receive customers calls, Check SLA, contract condition, warranty, creditability information.
  • Entering service incident into ERP (SPIRIDON) system.
  • You will receive and distribute ticket / notification number as required.
  • Forward service incident to respective technical support (TSE) in time and w/o any delay.
  • Escalate to Operation Manager when resource is not available.
  • Enter service reports into ERP (SPIRIDON) system after receiving it from the field force.
  • Monitor the service report return from the field force.
  • Escalate to Operation Manager when report is not returned in defined time.
  • Monitor customer satisfaction on every finished service on daily bases.
  • Generate daily performance reports as defined.
  • Support operational group (tech-support / dispatch / logistics) in administrational work.
  • Receive requests from technical support and coordinate assigned dispatch requests.
  • Identify Suitable Field Staff by optimizing: qualification, availability, location, overtime.
  • Resolve resource conflicts by re-planning of activities within defined scope.
  • Manage escalations in case of unavailability of field staff according to defined process.
  • Coordinate Order and Delivery of spare parts as required by Service staff.
  • Coordinate spare part delivery and synchronization with CSE – optimize planning.
  • Monitor service delivery by field staff.
  • Ensure Estimated Time of Arrival is met: re-plan changes and inform customer.
  • Control field staff on site time: re-plan changes where necessary.
  • Monitor spare part delivery status: re-plan changes where necessary.
  • You will be scheduling Planned Service.

Job Requirements

  • Bachelor Degree in any business discipline.
  • SAP knowledge is a plus
  • Customer Care Center experience
  • Fluency in English
  • MS Office knowledge

Service Assistant Job At Siemens | Riyadh Saudi Arabia

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