Senior Manager Job in Dubai UAE | AT Transguard Group

Transguard Group is Looking to Hire Following Staff – Senior Manager Job in Dubai UAE | AT Transguard Group

About Transguard Group

Offering flexible solutions for all of the UAE’s staffing needs since 2001, Transguard Group is the region’s most trusted expert in security, facilities management, cash services and white collar staffing – and much more in between. With an available workforce of 60,000 and annual turnover of AED 1.87 billion in the 2020-2021 financial year, Transguard’s expertise is in supplying the right people for its clients, precisely when and where they’re needed.

Job Description

Senior managers often set precise goals and objectives based on a strategic planning process. They create the overall direction of their team, implementing this strategy through strong communication that includes a plan of action, clear expectations and accountability.

1- Senior Manager
Job Type :- Full Time
Location:- Dubai, UAE

Job Responsibilities

  • Responsible to deliver financial targets in key accounts and positively contributing to the P&L.
  • Network internally to maximise Workforce Solutions’ service offering and seek growth within existing clients.
  • Manage and build profitable relationships with clients to identify opportunities and build a future pipeline of growth
  • Negotiate terms of business with external clients with terms that are favourable to Transguard Workforce Solutions
  • Develop a good understanding of the client’s business, their industry, their operations as well as work culture and environments
  • Be able to upsell and cross sell Transguard Workforce Solutions’ range of services
  • Responsible for the day-to-day managing and maintaining of the account in accordance with standard operating procedures
  • Understand the commercial agreement and manage the service delivery within the timelines and deliverables of the contract
  • Identify and set up Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and establish / monitor Key Performance Indicators (KPIs) for the contracts
  • Ensure invoices are raised by Finance Team in line with the services that have been delivered to the client
  • Manage the client payment cycle to ensure their invoices are paid on time
  • Continuous improvement of internal processes and provide solutions
  • Customer management
  • Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
  • Ensure all contractual Service Level Agreements are met and delivered within the agreed timeframes
  • Ensure the eligibility criteria is correct and meets Transguard’s standards
  • Plan-ahead and agree with the client on new staff requirements to meet any future peaks and troughs
  • Respond to customer queries over the phone, in person or by email
  • Facilitate employee induction sessions wherever needed

Job Requirements

  • 5 years of experience. in a similar position
  • Candidates with account management and service industry experience are encouraged to apply
  • 10 years of industry experience
  • 5 years in a managerial role including managing a P&L
  • 4 years in GCC
  • Bachelor’s Degree – essential Masters – Desirable CIPD or SHRM certificate – Desirable
  • Knowledge of recruitment software or CRM systems Organisational and planning skills ICT literate with accurate keyboard skills

Senior Manager Job in Dubai UAE | AT Transguard Group

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