Sales Admin Support Jobs in Riyadh 2022 | Amazon Careers

Amazon Careers is Hiring the following Staff- Sales Admin Support Jobs in Riyadh 2022 | Amazon Careers

About Amazon

Amazon.com, Inc. is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It has been referred to as “one of the most influential economic and cultural forces in the world”, and is one of the world’s most valuable brands.

Job Description

Sales support administrators provide administrative support to sales teams. Their duties include answering the phone and replying to emails, scheduling appointments, keeping sales records, and preparing sales contracts and agreements. They may be required to research potential customers and sales strategies.

Position Snapshot

Position- Sales Admin Support
Company- Amazon
Job Type :- Full time
Location:- Riyadh, Saudi Arabia

Based Currency :- SAR
Last Date to Apply: Valid Until Vacancy Fill

Job Responsibilities

  • Generate fully executed Amazon Payments Services “APS” contract and sales commercials through internal Amazon tools, DocuSigned by the company’s correct signatory for both merchant and APS.
  • To secure written approvals on special MID configuration requirement.
  • To have a full knowledge of different onboarding requirements by each acquiring bank partners.
  • Responsible to support the merchant to submit the correct paperwork from the APS document online portal through calls or online chat support system.
  • Ensure the completeness of the onboarding requirements checklist (documents and E-commerce website) before moving to internal teams for risk assessment and KYC ( know your customer or know your client) due diligence.
  • Responsible to ensure the accuracy and completeness of merchants basic KYC information entered in the CRM tool (e.g. legal entity name, region, acquiring bank, business category, website URL, target market, projected annual online sales, commercial rates).
  • Act as the main POC throughout the merchant’s onboarding journey, deliver a walk through of the E2E onboarding process, set the merchants expectation on SLAs, documentation/website requirements during onboarding.
  • Responsible to provide proactive updates on the application status, deliver a timely and clear response to merchant queries. Manage real-time support, communication, escalation, reporting of the onboarding issues that impact merchant experience.
  • Responsible to proactively follow up with the merchant to provide all necessary requirements requested by internal department (Underwriting, Risk, Compliance, Legal and Integration teams).
  • Responsible to monitor merchant advancements through the onboarding process, facilitate proper handoff and schedule follow ups with other operational teams.
  • Required to travel to the merchant’s office location when needed to provide support on all requirements on site.
  • Provide daily updates to the responsible Business Developer/Account Manager from APS. Working closely with the Head of Sales/Business Development and APS Leaders, through communication & training.
  • Responsible to find mechanisms for tracking the SLA agreed with each department and constantly revising the SLAs whenever required.
  • Responsible of ensuring that the merchant have successfully activated their account and can start transacting.
  • Arrange for post going live training sessions with the merchants, and handover to the responsible Business Developer/Account Manager.

Job Requirements

  • Must be knowledgeable of KYC and Underwriting regulations in KSA.
  • Must be fluent in Arabic and English (Spoken and Written).
  • Bachelor degree in a relevant field with 1-3 Years of experience.
  • Customer Facing skills to provide quality customer service (e.g. Excellent communication skills, positive attitude, easily adaptable, problem solving, research skills).

Sales Admin Support Jobs in Riyadh 2022 | Amazon Careers

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