Latest Jobs Sep-2022 | Customer Relations Manager Jobs in UAE

IKEA Careers is Looking to Hire Following Staff – Latest Jobs Sep-2022 | Customer Relations Manager Jobs in UAE

About IKEA

IKEA is a Swedish multinational conglomerate based in the Netherlands that designs and sells ready-to-assemble furniture, kitchen appliances, home accessories, and various other goods and home services. Started in 1943 by Ingvar Kamprad, IKEA has been the world’s largest furniture retailer since 2008. IKEA is the name of a popular Scandinavian-founded, worldwide furniture store. The acronym that makes up the name stands for Ingvar Kamprad (the founder’s name), Elmtaryd (the farm where the founder grew up), and Agunnaryd (the founder’s hometown).

Job Description

A customer relationship manager is typically responsible for customer relationships after the sale or service process is complete, and they continue to work with customers to keep them up to date on products and services to maintain that relationship.

Position Snapshot

Position- Customer Relations Manager
Company:- IKEA
Job Type :- Full Time
Location:- Dubai, United Arab Emirates

Based Currency :- AED
Last Date to Apply: Valid Until Vacancy Fill

Job Responsibilities:

  • Co-operating and influencing the commercial team, the CR team and other support functions to ensure that they understand the customer’s perspective when implementing new solution and evaluating exiting ones.
  • Knowing the local market and working with the commercial team to support commercial activities, which will convert more visitors to customers, and generate repeat store visits, balancing our business needs with our customers’ needs?
  • Having in place service agreements with external providers, ensuring these are clearly communicated and priced in store, which support sales. Ensure they deliver a standard of service that contributes to making the IKEA store first choice for home furnishings.
  •  Working with the check-out manager and store team to ensure the check-outs are appropriately staffed at all times of the day in order to make it easy and convenient for us to close sales.
  • Working with the exchange and return team to ensure the area is appropriately staffed at all times and that our after sales care encourages customers to want to come back to shop with us again.
  • Analyzing customer feedback to identify root causes, taking action to improve short and long-term customer satisfaction.
  • Encouraging the team to take fast action on ideas to improve our customers’ shopping experience, acting on customer feedback, competition and performance analysis.
  • Educating the team in the IKEA Concept, and ensuring that they read and use the appropriate manuals from Inter IKEA Systems B.V. and other global solutions to help them maximize our customers’ shopping experience.
  • Ensuring the managers agree clear expectations and standards with their teams regarding routines and that they regularly follow up on these.
  • Ensuring quality standards are met in store by focusing on the detail in order that the store is clean and tidy at all times of the trading day.

Job Requirements:

  • High School/Trade School Graduate.
  • 3 to 5 years in a similar role.
  • Strategic Planning and Analytical Skills, Effective Communication, Excel competence.

Latest Jobs Sep-2022 | Customer Relations Manager Jobs in UAE

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