Latest Jobs 2022 | IT Associate- Service Desk Jobs in Saudi Arabia

Alghanim Industries Careers is Hiring the following Staff- Latest Jobs 2022 | IT Associate- Service Desk Jobs in Saudi Arabia

About Alghanim Industries

Alghanim Industries is one of the largest privately owned companies in the Persian Gulf region, predominantly in Kuwait. A multinational company in outlook with operations in 40 countries, Alghanim Industries is a multibillion-dollar conglomerate with more than 30 businesses.

Job Description

An IT Help Desk Technician is responsible for providing technical support and assistance. They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.

Position Snapshot

Position- Service Desk
Company- Alghanim Industries
Job Type :- Full time
Location:- Riyadh, Saudi Arabia

Based Currency :- SAR

Job Responsibilities

  • Support the end user client environment such as desktops, laptops, mobiles, IP phones, and client applications.
  • Incident troubleshooting, analysis, resolution, and escalation.
  • To provide single and quality point of contact for IT customers
  • Monitor the status and progress toward resolution of all open incidents
  • Perform classification, prioritizing of incidents dependent on the impact of issue
  • Quick and efficient handling of IT incidents and service request on first contact
  • Work closely across IT team in Kuwait and locally in achieving common goals
  • Develop knowledge of client business and IT environment with the goal of increasing first-call resolution rates.
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
  • To Arrange for external technical support where problems cannot be resolved in house
  • Good knowledge on network area, understand network switching and routing
  • Can handle calls related to iMac and understands Mac platform.
  • Understanding on the basic Mac technologies (drop box, data transfer, OS upgrades etc…)
  • Should have knowledge on Microsoft surface Hubs (configurations and setup)
  • Can trouble shooting Windows and iMac platforms
  • Desktop hardware, software applications, operating systems and network connectivity.
  • Problem solving – Resolve problems while maximizing efficient use of computing resources

Job Requirements

  • Bachelors degree in Computer Science
  • 5 – 6 years of experience with networking & service delivery 
  • Certifications as IT IL will be an added advantage 
  • Good technical knowledge 
  • PC Management
  • Application Deployment
  • In-depth Knowledge of  OS
  • Office 365 Intermediate Support
  • Anti-virus end point protecting, managing vulnerabilities
  • Knowledge of encryption technology, set-up, and support
  • Mobile devices set-up and support
  • Communication skills

Latest Jobs 2022 | IT Associate- Service Desk Jobs in Saudi Arabia

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