ABB Careers is Looking to Hire Following Staff – Technical Support Specialist Jobs in Dubai | ABB Careers
United Arab Emirates – Hiring Technical Support Specialist Jobs Description
Job Description:
You will be working as a Technical Support Specialist and will be the part of Motion Business Area for Service Division located in Dubai, UAE. In this role you will be responsible to service support specialist provides technical assistance to internal and external customers. He/she ensures timely and cost-effective support in accordance with standard processes, procedures and safety guidelines.
Job Responsibilities
- Work directly with customers to fulfill service contracts, own end-to-end process for service contract such as connecting the data gateways, supporting customer on urgent basis and generating periodical reports and recommendations to customer.
- 24/7 Phone and email support to customers via local tech support phone and support email.
- Support global customers as part of global motion support (GMS) and technical support for customers, partners and ABB field service engineers.
- Participate in customer meeting with local service sales, emergency customer site visit and customer meeting during critical issues. Implement remote condition monitoring on site as and when need.
- To support in investigation and preparing RCA report in typical failure and manage all cases via SFDC case management system. Ensure back-up plans to mitigate risks for critical cases.
Job Requirements
- Bachelor of Electrical or Electronics Degree
- Minimum 5 years of experience
- Fluency in English language is mandatory
Company Overview:
ABB Ltd. is a Swedish-Swiss multinational corporation headquartered in Zürich, Switzerland. The company was formed in 1988 when Sweden’s Allmänna Svenska Elektriska Aktiebolaget and Switzerland’s Brown, Boveri & Cie merged to create ASEA Brown Boveri, later simplified to the initials ABB.
| Job Title/ Position | Technical Support Specialist |
| Company/ Hiring Organization | ABB |
| Location | Dubai, United Arab Emirates |
| Employment Type | Full Time |
| Date Posted | Feb/07/2023 |
| Base Salary | AED |
| Education | Relevant Degree/Diploma/High School |
Technical Support Specialist Jobs in Dubai | ABB Careers
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these job was originally posted by ABB Careers site
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