Serco Careers is Looking to Hire Following Staff – Services Supervisor Job in Riyadh SA | At Serco Careers
About Serco
Serco Group plc is a British company with headquarters based in Hook, Hampshire, England. Serco primarily derives income as a contractor for the provision of government services, most prominently in the sectors of law & order, health, transport, justice, immigration, defence and citizens services.
Job Description
The Customer Service Supervisor provides direction to the Customer Service Division by assigning, directing and reviewing work of staff. Duties also include resolving escalated customer complaints and disputes and handle difficult customer delinquency and billing issues.
1- Services Supervisor
Job Type :- Full Time
Location:- Riyadh, Saudi Arabia
Job Responsibilities
- Ensure the delivery of essential site services demonstrating excellent service at all times.
- Monitor third party service provider staff levels as per Serco’s contractual requirements.
- Ensure that all areas are adequately services to assure compliance with applicable Service Level Agreements (SLAs).
- Conduct self and joint audits with Service provider representatives, to an agreed timetable and take appropriate action wherever a shortfall in standards is identified.
- Assist in delivering a service which adheres international best practice (e.g. USGB LEED, JCI Accreditation, etc.) and KSA environmental regulations.
Job Requirements
- High School Diploma.
- 5 years minimum experience within a soft services department in a facilities management environment.
- Knowledge of CAFM system.
- Knowledge and use of MS Office Systems, particularly Excel.
Services Supervisor Job in Riyadh SA | At Serco Careers
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