DHL Careers is Looking to Hire Following Staff – Retail Manager At DHL Jobs Based in Kuala Lumpur Malaysia
About DHL Careers
DHL is an international Umbrella brand and trademark for courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year.
Job Description
A retail manager’s role is to run a store successfully. Working on the shop floor, they are in constant contact with their customers and staff. They are responsible for ensuring their staff give great customer service as well as monitoring the financial performance of the store.
1- Retail Manager
Job Type :- Full Time
Location:- Kuala Lumpur, Malaysia
Job Responsibilities
- Be able to identify different business partner’s needs and wants and to provide solutions that will ensure business partner’s satisfaction.
- Maintain quality customer service through optimised processes, giving feedback to country retail team, and conducting retail audit reviews within their specified area.
- Implement standardized guidelines & procedures that will track and monitor adherence and performance
- Training frontline staff in Best-in-Class Retail
- Provide direction and coaching to business partner’s and front line staff, supporting the achievement of revenue targets
- Support country sales & marketing campaigns at Retail point-of-sale
- Ensure effective implementation and running of outlet Local Store Marketing Programs to achieve maximum target segment penetration and revenue performance
- Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.
Job Requirements
- 7 years’ relevant experience with 2 years in managerial role, preferably in logistics / transportation industry or multinational companies
- Degree in Business Administration or related disciplines
- Strong Career support in an international environment.
- Great culture and colleagues.
Retail Manager At DHL Jobs Based in Kuala Lumpur Malaysia
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