Reservations Agent Job At Accor | Kuala Lumpur Malaysia

Accor Careers is Looking to Hire Following Staff – Reservations Agent Job At Accor | Kuala Lumpur Malaysia

About Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest worldwide. Accor operates in 5,199 locations in over 110 countries.

About Role

Assisting and advising customers who may be choosing from a variety of travel options. Making reservations for customers based on their various requirements and budgetary allowances. Checking the availability of accommodation or transportation on the customers’ desired travel dates.

1- Reservations Agent
Job Type :- Full Time
Location:- Kuala Lumpur, Malaysia

Job Responsibilities

  • To make room reservation for guest and especially quarantine guest for this moment. Must well verse with all quarantine SOP
  • Ensure information provided to guests is accurate and individualized
  • Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
  • Ensure smooth shift changes with proper pass-on to the next shift
  • Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
  • Maintain complete knowledge of all hotel, quarantine package, and hotel services/features to promote its products and services
  • Coordinate and communicate with all other departments to ensure a smooth operation
  • Be aware of the hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management

Job Requirements

  • Minimum 2 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services/tele-marketing
  • Excellent reading, writing and oral proficiency in English language
  • Proficient in Opera, MS Excel, Word, & PowerPoint
  • Good communication and customer contact skills
  • Service oriented with an eye for details

Reservations Agent Job At Accor | Kuala Lumpur Malaysia

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