Operations Manager Job in Riyadh SA | At IBM Careers

IBM Careers is Looking to Hire Following Staff – Operations Manager Job in Riyadh SA | At IBM Careers

About IBM

International Business Machines Corporation is an American multinational technology corporation headquartered in Armonk, New York, with operations in over 171 countries

Job Description

The Operations Manager role is mainly to implement the right processes and practices across the organization. The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources and securing compliance.

1- Operations Manager
Job Type :- Full Time
Location:- Riyadh, Saudi Arabia

Job Responsibilities

  • You will work on client engagements / contracts supporting Customer Service Operations across channels (phone, chat, messaging, social media etc.).
  • Coordinate with Customer Service Operations leadership on capacity planning and resource mobilization.
  • Responsible for service delivery including driving all process parameters ‘critical to quality’ for process delivery
  • Coordinate with operations team to drive process performance by ensuring improvement opportunities identified are tracked and implemented.
  • Identify process improvement opportunities working with operations team and collaborate with process re-engineering team to prioritize and implement them.
  • Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
  • Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training.

Job Requirements

  • Experience in Contact Center Operations in Travel and Transportation industry.
  • Proven experience driving transformation of customer service operations.
  • Exposure to process quality management techniques and methodologies like lean / six-sigma.
  • Good understanding of Genesys technology stack.
  • Ability to influence people internal/external customers
  • Any graduate / preferably post graduate
  • Good communication skills with fluency in Arabic and English.
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management

Operations Manager Job in Riyadh SA | At IBM Careers

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