NPA Analyst At DHL Jobs Based in Petaling Jaya Malaysia

DHL Careers is Looking to Hire Following Staff – NPA Analyst At DHL Jobs Based in Petaling Jaya Malaysia

About DHL Careers

DHL is an international Umbrella brand and trademark for courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year.

Job Description

Maintains NPA Tool incl. Data Upload. Ensure accurate and up to date records are kept to help provide ‘world class NPA reporting. Analyse business performance and seek ways of improving on what is delivered.

1- NPA Analyst
Job Type :- Full Time
Location:- Petaling Jaya, Malaysia

Job Responsibilities

  • Produce accurate NPA reports and analysis of NPA data
  • Categorize feedback and consolidates/prepares for review by ‘NPA Team’
  • Monitors NPA 1st/2nd call performance
  • Maintains NPA Tool incl. Data Upload.
  • Ensure accurate and up to date records are kept to help provide ‘world class’ NPA reporting.
  • Submit all required reporting on time every time, to the highest possible standard
  • Use relevant DHL systems to extract the data required to produce routine and ad-hoc reporting
  • Analyse business performance and seek ways of improving on what is delivered

Job Requirements

  • Exhibits an execptional degree of ingenuity, ,creativity, resourcefulness and empathy.
  • Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
  • High level of PC literacy including advanced levels of Microsoft knowledge.
  • Strong career support in a international environment
  • Great culture and colleagues
  • Multifarious benefit program

NPA Analyst At DHL Jobs Based in Petaling Jaya Malaysia

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