elGrocer Jobs is Looking to Hire Following Staff – Key Account Manager Job in Dubai UAE | At elGrocer
About elGrocer
At elGrocer, we aim to connect shoppers with supermarkets and the brands they love. Our teams work around the clock to make each order a seamless experience.
Job Description
The key account manager is responsible for handling the most important client accounts in a company. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.
1- Key Account Manager
Job Type :- Full Time
Location:- Dubai, UAE
Job Responsibilities
- Build, lead & manage strong relationships with chain HQ & store teams
- Daily/Weekly/Monthly Business reviews and action plans executions on time
- Thorough data analysis using own expertise and with dashboard & BI teams to identify root causes of issues and opportunities
- Effective and quick execution of action plans with cross functional teams
- Store setups enhancements to improve our customer delight & drive growth (in conjunction with Logistics where relevant)
- Support logistics team with instore challenges & opportunities to improve efficiency & cost/order
- Support marketing partnerships team in co-funded/barter campaigns
- Improve Way of Working (WOW) with partners based on our company & each team KPIs
- Evolve our Account Management SOPs with Head of Marketplace
- Identify new services for all/specific partners
Job Requirements
- 6+ Years of related previous experience in a similar setting, preferably with an online retailer
- Analytical thinker, great planner and proactive attitude
- Customer delight obsession
- Track record of operational results
- Ability to handle high pressure in a positive way
- Quick learning & execution
- Ability to work in a fast-paced, constantly evolving environment
- Strong work ethic and drive, high attention to detail, and desire for a high level of ownership
- Strong command with tools of the trade (eg. Excel, PPT, Google Drive,… )
- Arabic Language skills is a must for this role
Key Account Manager Job in Dubai UAE | At elGrocer
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