IT Executive Job in Dubai | Aramex Careers

IT Executive Job in Dubai | Aramex Careers

Job Profile:

Employment Type: Full Time
Location: Dubai, United Arab Emirates

Job Purpose:

As a leading global provider of comprehensive logistics and transportation solutions, our breadth of services include express courier delivery, freight forwarding, logistics, supply chain management, e-commerce and record management services.

Aramex has announced new job vacancies in Dubai, UAE & is looking for Qualified/Fresh and Experiences candidates to fill various Vacancies

The main objective of the Support Executive job is to be part of the global logistics IT end user support team with knowledge & ownership of all Logistics IT products & solutions offered to all Aramex internal or external clients.

Job Responsibilities:

  • Manage and resolve all logistics IT client’s technical queries and day-to-day issues arising from internal and external business clients.
  • Monitor, respond and resolve all IT support tickets logged by end users.
  • Make sure all tickets are resolved within agreed business SLAs as per the priorities.
  • Knowledge of all Logistics IT products offered by IT to Logistics business globally.
  • Remote/Phone/ On-site support for all WMS issues that may arise within a warehousing environment.
  • Configure, manage and support all RF & mobile scanning devices used by warehouse operations.
  • Maintain records and track usage of all Logistics IT assets in use by global operations
  • Analyze all technical issues and suggest solutions for repetitive issues to mitigate IT tickets.
  • Be part of internal IT product testing team for any new developments and enhancements projects.
  • Be a team player and part of global IT support team who handles all station user queries.  
  • Participate in periodic/daily IT team meetings and other periodic activities for the logistics teams.
  • Work towards common team targets and close all IT tickets in timely manner to avoid escalations.
  • Obey and follow all team leaders’ directives to achieve common objectives of the digital department.

Job Requirements:

  • Bachelor of computer science, Engineering, or related IT field
  • Microsoft SQL database- T-SQL is a must.
  • Proven experience of working in a delivery-focus support role
  • Experience working in a team-oriented, collaborative environment
  • Experience in being a support desk team member which has defined SLAs & KPIs
  • Excellent written/oral communication skills internally and externally with customers or operational end users
  • Good listening and interpersonal skills & attention to details.
  • English language: excellent written/ oral communication skills.
  • IT Support ticketing system knowledge is a must.
  • MS Office/ Windows Server basic knowledge

About Company:

Aramex is an Emirati multinational logistics, courier and package delivery company based in Dubai, United Arab Emirates. The company was founded by Fadi Ghandour and Bill Kingson in 1982 in Amman, Jordan. It is the first Arab-based company to be listed on the NASDAQ stock exchange

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

Hiring OrganizationAramex
Job LocationDubai, United Arab Emirates
Date PostedApr-19-2023
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
IT Executive Job in Dubai | Aramex Careers

IT Executive Job in Dubai | Aramex Careers

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*these job was originally posted by Aramex Careers site..