Delma Group Careers is Looking to Hire Following Staff – Customer Service Jobs in Dubai
Delma Group Job Details:
Position: Customer Service Executive
Job Type : Full Time
Location: Dubai, United Arab Emirates
Average Salary: AED 5,000 per month
Last Date to Apply: Feb/20/2023
Job Description:
A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
Job Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and providing professional customer support.
- Generating sales leads.
- Meeting personal/team sales targets and call handling quotas.
Job Requirements
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Ability to multi-task, prioritize, and manage time effectively.
- Comfortable using computers.
- Experience working with customer support (3-4 years).
- Familiarity with CRM systems and practices is a plus.
About Delma Group?
Delma Emirates Group is a dynamic and rapidly progressive business group with multi-disciplinary infrastructure construction and associated activities as its core interest, supplemented by rapidly growing interests in trading, investment, manufacturing and technology.
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Disclaimer:
*these job was originally posted by Delma Group Careers site.
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