Helpdesk Supervisor Job in Riyadh SA | At Serco Careers

Serco Careers is Looking to Hire Following Staff – Helpdesk Supervisor Job in Riyadh SA | At Serco Careers

About Serco

Serco Group plc is a British company with headquarters based in Hook, Hampshire, England. Serco primarily derives income as a contractor for the provision of government services, most prominently in the sectors of law & order, health, transport, justice, immigration, defence and citizens services.

Job Description

This position is responsible for planning, assigning, and directing work; documenting and gaining approval for all help desk support procedures and system documentation; and assisting team members in answering calls, addressing service or escalation issues, and applying independent decision making to resolve problems …

1- Helpdesk Supervisor
Job Type :- Full Time
Location:- Riyadh, Saudi Arabia

Job Responsibilities

  • Ensure efficient and continuous helpdesk services are available to the client sites 24/7.
  • Ensure that Key Performance Indicators (KPIs) as per Service Level Agreements (SLAs) of each project set up in the Computerised Aided Facilities Management (CAFM) system are not breached.
  • Implement site specific customer relations service delivery systems.
  • Fast and efficient handling of queries with clients. 
  • To supervise the Helpdesk Operators and receive calls on Helpdesk and log information accurately.

Job Requirements

  • Minimum diploma certificate preferably a bachelor’s degree.
  • 3 years minimum experience in Helpdesk Operations or Call Centre environment.
  • 1 year minimum supervisory or team leader experience.
  • Proven experience in the use of computerized logging systems preferably a CAFM application
  • Maximo knowledge is ideal.
  • Excellent skills in using Microsoft Excel, Power Point, Visio.

Helpdesk Supervisor Job in Riyadh SA | At Serco Careers

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