Sofitel Career is looking to hire the following Staff – Guest Relations Agent Jobs in Abu Dhabi | Sofitel Hotel Jobs
Job Details:
Position: Guest Relations Agent
Hiring Organization: Sofitel
Qualification: Bachelor Degree/Diploma/High School
Job Type : Full Time / Permanent
Location: Abu Dhabi, United Arab Emirates
Job Description
A Guest Relation Officer, also known as a Guest Relation Coordinator or Guest Relation Specialist, is a customer service-oriented employee who essentially greets hotel guests. From escorting guests to rooms to assisting in arranging reservations, Guest Relation Officers ensure a pleasant and satisfying stay at a hotel.
Job Responsibilities:
- To be present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.
- Check the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action.
- Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.
- Check the birthday & honeymooner expected for the day and sent the birthday cake with personalized card from the GM.
- Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request.
- Contact the guest for departure arrangements: transportation, packing, late check out.
Job Requirements:
- Minimum 1 – 2 years’ relevant experience in customer service/guest relations.
- Experience with a Hotel loyalty program will be an asset.
- Good level of engagement with guests.
- Ability to work cohesively as a team with a multi-cultural workforce.
- Excellent written and verbal English communication skills.
- High level of integrity, enthusiasm, dedication, support for continuous improvement.
Sofitel:
Sofitel Hotels & Resorts are a French hotel chain of luxury hotels based in Paris, France, and owned by Accor since 1980. Founded in 1964 in France, Sofitel quickly developed worldwide to reach more than 200 properties
Guest Relations Agent Jobs in Abu Dhabi | Sofitel Hotel Jobs
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