Rixos Hotels Careers is hiring the following Staff – Guest Relation Agent Jobs in Abu Dhabi | Hotels Jobs
1- Guest Relation Agent
Hiring Organization: Rixos Hotels
Employment Type: Full Time / Permanent
Location: Abu Dhabi, United Arab Emirates
Base Salary : AED
Date Posted: 09/March/2023
Guest Relation Agent Job Description:
Guest relations managers are responsible for maintaining open lines of communication between staff and guests. Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance.
- Provide exceptional service to the guests & maintains the overall efficiency of standards set.
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
- Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guests’ requirements and inquires
- Actively listen and resolve guests’ complaints
- Oversee and coordinate all arrivals and departures of special guests (VIPs)
- Coordinate and manage communication between guests and staff
- Promote all amenities, conveniences and programs offered
- Relevant experience as Guest Relations or similar is an asset.
- Diploma/ BS degree in hospitality management, business administration or related field.
- Proficiency in English.
- Additional European language is a must.
- Excellent problem resolution skills along with outstanding communication and active listening skills.
- Ability to work flexible hours.
- Highly responsible and reliable with a professional presentation.
About Company (Rixos):
Established in 2000, Rixos Hotels is a luxury hotel chain providing traditional Turkish hospitality in an excellent manner.Rixos Hotels luxury hotel chain that promotes the spirit of traditional Turkish hospitality and services.
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
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