Front Desk Agent Jobs in Fujairah | Rotana Careers

Rotana Careers is Looking to Hire Following Staff – Front Desk Agent Jobs in Fujairah | Rotana Careers

Rotana Job Details:

Position: Front Desk Agent
Job Type : Full Time
Location: Fujairah, United Arab Emirates
Average Salary: AED 2,060 per month
Last Date to Apply: Feb/15/2023

Job Description:

A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. 

Job Responsibilities

  • Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  • Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
  • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  • Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Job Requirements

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloud beds and Room Key PMS
  • Understanding of how travel planning websites operate, like Booking and Trip
  • Advisor Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

About Rotana?

Rotana Hotel Management Corporation PJSC is a hotel management company in the Middle East, Africa, the Balkans and Turkey. Its headquarters is located in Abu Dhabi, United Arab Emirates. where it was founded in 1992 by Nasser Al Nowais and the Lebanese Selim El Zyr. Rotana manages under its Rayhaan Hotels & Resorts by Rotana brand the Rose Rayhaan by Rotana Hotel in Dubai.

Front Desk Agent Jobs in Fujairah | Rotana Careers

Front Desk Agent Jobs in Fujairah | Rotana Careers

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*these job was originally posted by Rotana Careers site.

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