Swissôtel Hotels & Resorts Careers is hiring the following Staff – For New Applicants | Front Office Agent Vacancies
1- Front Office Agent
Hiring Organization: Swissôtel Hotels & Resorts
Employment Type: Full Time / Permanent
Date Posted: 05/March/2023
Apply Before: 18/March/2023
Nationality: Any
Location: Makkah, Saudi Arabia
Base Salary : SAR
Front Office Agent Job Description:
Welcome customers and guests in a warm and friendly manner. Ascertains their purchasing needs. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Knows all essential aspects of our business operations.
Job Responsibilities:
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each guest who approaches the Reception
- Desk Drive rate through up-selling room brands
- Follow department policies, procedures and service standards
- Follow all safety policies
Job Qualification/Experience/Skills:
- Proficiency in English (verbal and written), second language an asset
- Previous customer related experience preferred
- Previous PMS experience an asset
- Computer literate in Microsoft Window applications an asset
- Must be able to type 25 words per minute
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
About Company (Swissôtel Hotels & Resorts):
Swissôtel Hotels & Resorts, commonly known as Swissôtel, is a Swiss chain of luxury hotels which operates 37 properties in 17 countries. The chain is owned by Accor, which acquired FRHI Hotels & Resorts in 2015.
Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swissôtel gives its guests peace of mind to explore the world, discover life’s true rewards and embrace opportunities to ‘live it well’.
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