ABB Careers is Looking to Hire Following Staff – Field Service Manager Jobs in Abu Dhabi | ABB Careers
United Arab Emirates – Hiring Field Service Manager Jobs Description
Field Service Manager Job Description:
You will be working as Field Service Manager, will be the part of Process Automation Business Area for Energy Industries division based in Abu Dhabi, UAE. In this role you will be responsible for fronting delivery of contracts which are care / service agreement in nature, ensuring meeting all defined KPIs of such contracts, achieving customer satisfaction and facilitating service growth.
Job Responsibilities:
- Monitoring contract alignment and managing customer expectations by adhering to contract deliverables, managing costs to maximize value delivered, following change order process and claim management and working towards growing the contract
- Being familiar with different methods of Root Cause Analysis and able to lead it as a loss management tool or as an incident investigation tool.
- Collaborating with internal cross-functional teams to ensure customer receive proper escalation support on a timely manner, promoting value add service product offerings within care contracts supporting life Cycle Management (LCM).
- Supporting sales resources in customer meetings, driving consistent development of processes and practicing based on customer feedback (Net Promoter Score (NPS)), ensuring customer satisfaction issues are registered and responded to by team
Job Requirements:
- Bachelor’s degree – Engineering; Electronics / Electrical
- Knowledge of Contract & Risk Management
- User level knowledge of Maximo / SAP is preferred
- Experience in GCC market is desirable
- Fluency in English language is mandatory
About Company (ABB):
ABB Ltd. is a Swedish-Swiss multinational corporation headquartered in Zürich, Switzerland. The company was formed in 1988 when Sweden’s Allmänna Svenska Elektriska Aktiebolaget and Switzerland’s Brown, Boveri & Cie merged to create ASEA Brown Boveri, later simplified to the initials ABB.
| Job Title/ Position | Field Service Manager |
| Company/ Hiring Organization | ABB |
| Location | Abu Dhabi, United Arab Emirates |
| Employment Type | Full Time |
| Date Posted | Feb/07/2023 |
| Base Salary | AED |
| Education | Relevant Degree/Diploma/High School |
Field Service Manager Jobs in Abu Dhabi | ABB Careers
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Disclaimer
these job was originally posted by ABB Careers site
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