DHL Careers is Looking to Hire Following Staff – Field Sales Executive Job At DHL | Kuala Lumpur Malaysia
About DHL
DHL is an American international logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year
About Role
Field sales executives are the workers who generate the revenue – not only by selling services or products directly, but also by drumming up the advertising interests that keep their industries afloat, by taking the products and services to the paying customers, and explaining their use and their future significance.
1- Field Sales Executive
Job Type :- Full Time
Location:- Malaysia
Job Responsibilities
- Develop and aggressively win new eCommerce and Business to Business customers within Malaysia
- Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’
- Lead and manage customers’ presentations and proposals and conduct monthly performance reviews together with customers and internal stakeholders
- Develop an Annual customer call cycle (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers and gain any competitor held businesses to ensure that individual agreed targets are achieved. This call cycle is to be created annually, reviewed quarterly and updated on a monthly basis.
- Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Conversion of qualified leads into customers (First Time Buyers) and develops and penetrates existing accounts (Retention and Development).
- Prepare weekly updates on pipelines and target achievement and review of opportunities and business plan
- Provide regular updates and resolution on business challenges and customer satisfaction
- Work with other Business Units, Partners to generate potential leads, liaising with them to support project requiring domestic services
- Work closely with internal stakeholders to ensure cross-functional collaboration, ensuring high quality of service is delivered
- Act as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
- Continually develop knowledge of DHL’s products/services and general commercial awareness in order to provide the best possible solutions to the customers.
- Ensure co-operation with other members of the sales team and throughout the sales force.
- Ensure all customer agreements follow the standard Pricing & Commercial guidelines. Any deviations which require management’s agreement are taken in advance.
- Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers. All non-sales activities or diversionary activities should be handled by Sales Admin Support or Customer Support Executives.
- Produce information for management necessary to evaluate performance vs. key performance indicators
- Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved
Job Requirements
- Minimum 3 years sales experience
- Good understanding of the eCommerce industry in Malaysia
- Good communication and Presentation skills
- Display team working skills
- Passion for Customer Service
- Set priorities and manages time effectively to meet deadlines
- Anticipates obstacles and develops contingency plans
- Keeps track on competed and on-going activities involving customers in portfolio
- Is self-motivating / self-starting
- Stays regularly in touch with key customers to gain real understanding of their concerns and business needs
- Considers effect on customers of internal developments and business trends
- Adapts quickly to changing situations and changes own behaviour to suit the situation
- Interacts effectively with people from different backgrounds
- eCommerce & Logistics background is added advantage
Field Sales Executive Job At DHL | Kuala Lumpur Malaysia
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