Engagement Center Manager Jobs in UAE 2023

Al Futtaim Group Careers is hiring the following Staff – Engagement Center Manager Jobs in UAE 2023

1- Engagement Center Manager

Hiring Organization: Al Futtaim Group
Employment Type: Full Time / Permanent
Location: Dubai, United Arab Emirates
Base Salary : AED
Date Posted: 06/March/2023
Apply Before: 20/March/2023
Nationality: Any

Engagement Center Manager Job Description:

Engagement managers play a crucial role in building strong and lasting relationships with clients. They typically manage a portfolio of complex accounts and serve as the point of contact for these accounts. They also assist clients with ongoing projects and help them address issues and problems.

Job Responsibilities:

  • Generate efficiencies by managing resources through a multichannel environment agent Productivity Utilization
  • Manage cost per interaction through systems and process enhancement 
  • Nurture and manage business opportunities to develop and increase the sales and aftersales influx into the automotive network oversee a continuous transformation in systems and process to upskill associates in delivering business excellence
  • Develop employee engagement strategy and succession planning 
  • Develop a skills-based matrix to upskill associates in delivering business excellence repeat calls
  • Accountable for the customer experience and quality delivery by the engagement centre environment
  • Increase Nationals workforce in the engagement centre
  • Drive projects on Metric Improvement, Digitization Of Existing Processes

Job Requirements/Experience/Skills:

  • 5 to 7 years customer service experience.
  • 7+ years management experience, supporting a group of plus 100 seats.
  • Experience in planning and managing Omni Channel workforce in a call center environment.
  • Experience with Change Management efforts at the program and project level
  • Strong communication skills, demonstrated through past experience and results
  • Analytical skills
  • Communication / Interpersonal skills  
  • Organizational skills  
  • Presentation Skills

About Company (Al Futtaim Group):

The Al-Futtaim Group is a large conglomerate based in Dubai, United Arab Emirates. Al-Futtaim Group employs over 44,000 people and operates eight divisions comprising automotive, electronics, insurance, services, real estate, retail, industries, and overseas.

Also Check : UAE Jobs

Engagement Center Manager Jobs in UAE 2023

Engagement Center Manager Jobs in UAE 2023

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these job was originally posted by Al Futtaim Group Careers site