Al Futtaim Group Careers is hiring the following Staff – Engagement Center Manager Jobs in UAE 2023
1- Engagement Center Manager
Hiring Organization: Al Futtaim Group
Employment Type: Full Time / Permanent
Location: Dubai, United Arab Emirates
Base Salary : AED
Date Posted: 06/March/2023
Apply Before: 20/March/2023
Nationality: Any
Engagement Center Manager Job Description:
Engagement managers play a crucial role in building strong and lasting relationships with clients. They typically manage a portfolio of complex accounts and serve as the point of contact for these accounts. They also assist clients with ongoing projects and help them address issues and problems.
Job Responsibilities:
- Generate efficiencies by managing resources through a multichannel environment agent Productivity Utilization
- Manage cost per interaction through systems and process enhancement
- Nurture and manage business opportunities to develop and increase the sales and aftersales influx into the automotive network oversee a continuous transformation in systems and process to upskill associates in delivering business excellence
- Develop employee engagement strategy and succession planning
- Develop a skills-based matrix to upskill associates in delivering business excellence repeat calls
- Accountable for the customer experience and quality delivery by the engagement centre environment
- Increase Nationals workforce in the engagement centre
- Drive projects on Metric Improvement, Digitization Of Existing Processes
Job Requirements/Experience/Skills:
- 5 to 7 years customer service experience.
- 7+ years management experience, supporting a group of plus 100 seats.
- Experience in planning and managing Omni Channel workforce in a call center environment.
- Experience with Change Management efforts at the program and project level
- Strong communication skills, demonstrated through past experience and results
- Analytical skills
- Communication / Interpersonal skills
- Organizational skills
- Presentation Skills
About Company (Al Futtaim Group):
The Al-Futtaim Group is a large conglomerate based in Dubai, United Arab Emirates. Al-Futtaim Group employs over 44,000 people and operates eight divisions comprising automotive, electronics, insurance, services, real estate, retail, industries, and overseas.
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Engagement Center Manager Jobs in UAE 2023
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