ABB Careers is hiring the following Staff – Customer Support Specialist Jobs in Dubai | ABB Careers
1- Customer Support Specialist
Hiring Organization: ABB
Employment Type: Full Time / Permanent
Location: Dubai, United Arab Emirates
Date Posted: 06/March/2023
Apply Before: 18/March/2023
Nationality: Any
Base Salary : AED
Customer Support Specialist Job Description:
In this role you will be responsible to provide internal and external customer support/operations in local sales units from customer enquiry to product delivery to after-sales service to realize a complete sales process and to meet and exceed customer expectations. Should coordinate with relevant resources to have complete case ownership and to increase customer satisfaction
Job Responsibilities:
- Recommending appropriate solution for customer requests and coordinating with related teams to ensure the complete handling of the request (e.g., order changes, order completion, expediting credit management, tracking and communication blocks and suspensions etc.) are in place
- Collecting and archiving documentation regarding the orders / complaints and recording assumptions and decisions taken during the process in the system in scope of responsibility
- Preparing and analyzing regular statistics using available tools and collecting relevant information and tracking regular target performance and providing results to management products.
Job Qualification/Experience/Skills:
- Degree / Diploma in Electrical or Electronics Engineering
- Good Knowledge on SAP of SD and MM
- Minimum 6-8 years extensive experience of customer support and after sales and service experience
- Customer focus and actions oriented with a systematic and structured approach
- Technical Skills: Basic knowledge of overall EL Business products: Design, verification and testing is more advantageous
- Fluency in spoken & written English language is required
Benefits:
- Retirement plan
About Company (ABB):
ABB Ltd. is a Swedish-Swiss multinational corporation headquartered in Zürich, Switzerland. The company was formed in 1988 when Sweden’s Allmänna Svenska Elektriska Aktiebolaget and Switzerland’s Brown, Boveri & Cie merged to create ASEA Brown Boveri, later simplified to the initials ABB.
ABB is a leading global engineering company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels.
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Customer Support Specialist Jobs in Dubai | ABB Careers
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