Apply for Saudi Arabia Jobs Vacancies 2023 – Customer Services Jobs in Al Khobar | DHL Careers
Position– Customer Enquiry Advisor
Employment Type: Full Time / Permanent
Location: Al Khobar, Eastern Province, Saudi Arabia
Base Currency: SAR
Description:
The call center Advisor is responsible for answering customer calls and inquiries ensure customers bookings and traces are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal. The advisor is responsible to be on time when scheduled and to adhere to the schedule as stated by the management. The advisor also responsible in helping to achieve revenue and upselling targets through effectively promoting and selling DHL’s products and value added service.
Job Responsibilities
- Arrange Booking for pickup
- Customer complaint handling
- Transfer Calls
- Make follow up calls
- Tracing shipment. Open and provide information
- Capture all types of calls
- Supply correct & precise information to customers and advise customers of shipment acceptance & carriage.
- Sell insurance to customers wherever possible.
- Always support customer requests and follow up when needed
Candidate Requirements
- High school education or above
- 1 year experience on Customer service
- Previous call center experience
About Company ( DHL ):
DHL is an American founded German logistics company providing courier, package delivery and express mail service, delivering over 1.8 billion parcels per year
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Customer Services Jobs in Al Khobar | DHL Careers
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these job was originally posted by DHL Careers site
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