Customer Services Engineer Jobs in Saudi Arabia

Customer Services Engineer Jobs in Saudi Arabia

Job Purpose:

This Position exists to perform engineering tasks efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments within wider scope.

Job Responsibilities:

  • Receive the non warranty work /service orders , create the under warranty service order for customer complaints SAP for , study the service order’s requirements , indentify the required resources (material , manpower , time etc.) .
  • Check the avaialbility of required material in stock and other resources required for service order .Coordinate with customer for scheduling the site visit .
  • Arrange to visit the site as per schedule agreed with customer , perform the required inspection or testing in order to analyse the problem , provide solution or prepare defect report and give recommendation for further actions .
  • Assist customer technician to arrange his site visit .
  • Prepare the site visit report and collect customer feedback .Consume the resources (material , manpower , time etc.) used against the service order and confirm the order SAP
  • Issue the non conformity report to purchase for the material found defective within warranty period .
  • Maintain records of customer services and prepare monthly customer services report .
  • Provide inputs for improvement in product based on complaints and feedback from customers.


These benefits may include group insurance (health, dental, life, etc.), retirement benefits, education loans, other loans (house loans, vehicle loans, etc), sick leaves, vacations, and flexible alternative arrangements.

Job Requirements:

  • Bachelor Degree in Electrical Engineering or Any relevant field
  • 2 to 5 Years

Common Interview Questions:

  • Why are you interested in this job?
  • Tell me about yourself/your work experience?
  • Why do you want this job?
  • What hobbies do you have outside of work?
  • Why should I hire you?
  • What are your salary expectations?
  • Why are you the right fit to succeed in this role?

How to Apply:

  • You can apply via official website – Alfanar
  • Select the position you are looking for.
  • Before apply read all the job details, responsibilities, requirements.
  • Fill up your personal, contact, educational, and professional details accurately
  • Don’t forget to attach your updated resume or CV along with attractive cover letter
  • Click on “Apply Now” button to send your job application HR recruitment team.

About Company:

alfanar is primarily engaged in manufacturing a wide range of Low, Medium and High Voltage electrical construction products, EPC solutions for conventional and renewable power plants, allied engineering services and design engineering.

Job LocationRiyadh, Saudi Arabia
Job RollSelective
Date PostedMay-02-2023
Base SalarySAR
Employment TypeFull Time
Salary UnitMonthly
Customer Services Engineer Jobs in Saudi Arabia

Customer Services Engineer Jobs in Saudi Arabia

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*these job was originally posted by Alfanar Careers site..