Unilever Careers is Looking to Hire Following Staff – Customer Service Specialist Jobs in Dubai | Unilever Careers
Customer Service Specialist Job Details:
| Hiring Organization | Unilever |
| Salary | Not Disclosed – AED |
| Employment Type | Full Time |
| Qualification | Bachelor Degree/Diploma/High School |
| Location | Dubai, United Arab Emirates |
| Expiry Date | Mon, 27 Feb 2023 |
Customer Service Specialist Job Description:
Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service. Ensures that appropriate actions are taken to resolve customers problems and concerns.
Job Responsibilities
- Maintain customer satisfaction levels
- Collaborate with cross-functional stakeholders to ensure business and customer needs are being met
- Alert planning team to critical SKUs that sell very differently to plan and support resolution of disconnect between supply and demand
- Handle major variances to customer ordering pattern, such as depot or store openings and network changes
- Support total customer service team and maintain operational cover in times of absence or other priorities
- Service optimisation through working with customers to maximise stock on orders and minimise obsoletes
- Manage key supply chain issues between customer and ekaterra
- Manage claim cycle end-to-end, including following up overdue responses and root cause analysis
- Provide planning and sales team with insight from detailed understanding of customer systems and processes
Job Requirements
- Bachelor’s degree in Sciences or business (preferably Supply Chain and/or Logistics)
- At least 3 years business experience preferably in Customer Service process
- Familiar with SAP functionalities (with preference for SAP S/4HANA)
- Good verbal and written communication skills
- Action orientated to deliver results under time pressure
- High analytical skills
- Proven track record on improvement performance
About Unilever:
Unilever plc is a British multinational consumer goods company with headquarters in London, England. Unilever’s largest brands include Lifebuoy, Dove, Sunsilk, Knorr, Lux, Sunlight, Rexona/Degree, Axe/Lynx, Ben & Jerry’s, Omo/Persil, Heartbrand (Wall’s) ice creams, Hellmann’s and Magnum. Unilever is organised into three main divisions: Foods and Refreshments, Home Care, and Beauty & Personal Care.
Customer Service Specialist Jobs in Dubai | Unilever Careers
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these job was originally posted by Unilever Careers site
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