Udrive Careers is hiring the following Staff – Customer Service Representative | Udrive Dubai Jobs 2023
Customer Service Representative (Job Details):
Hiring Organization: Udrive
Employment Type: Full Time / Permanent
Location: Dubai, United Arab Emirates
Salary : AED
Number of Openings: 1
Job Description:
A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.
Jobs Responsibilities:
- Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service.
- Responding to all tickets received through chats, calls, emails, in person, social media etc based on the SLA set.
- Responding efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.
- Follow communication procedures, guidelines and policies and suggest improvement to team leaders.
- Act as a point of contact between field staff and customer to assist customers in emergency situations
- Document all call information according to standard operating procedures
Job Qualification/Experience/Skills:
- Diploma or University Degree in Business, Communications, and Marketing discipline
- Experience in the mobility/Transportation industry/ e-commerce, healthcare, F&B
- 2 years of Call center or customer service experience is a MUST
- Arabic would be a huge plus
- Tech Savvy (Basic system and software know how, Helpdesk ticketing system, reporting system, CRM system)
About Company (Udrive):
Udrive is UAE’s leading pay-per-minute car-sharing service provider. Udrive began its journey 4 years ago to provide commuters with an innovative self-drive mobility solution to bridge the gap in the transportation industry in the MENAT region.
Also Check : UAE Jobs
Customer Service Representative | Udrive Dubai Jobs 2023
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