Serco Careers is Hiring the following Staff- Customer Service Representative Jobs in Dubai | Feb Jobs 2023
Serco – Job Details
Crew Manager Jobs in Feb 2023 | Serco Careers in Riyadh
Company: Serco Group plc
Job Type :- Full Time
Location:- Dubai, United Arab Emirates
Based Currency :- AED
Last Date to Apply: Feb/28/2023
Job Description:
The purpose of this position is to deliver a safe, reliable, world class and customer focused station environment and train service. Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information.
Job Responsibilities:
- Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.
- Carry out controlled/uncontrolled/emergency evacuation of passengers.
- Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner.
- Deliver essential messages to passengers via audio or visual means in a timely, clear and proactive manner.
- Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation.
- Provide ticket sales, train services information and respond to passenger enquiries.
Job Requirements:
- Ideally a degree holder or higher diploma of post-secondary education in a related discipline.
- Good literacy and numeracy skills required for the role.
- Numeracy, in dealing/recording cash transactions.
- A minimum of 2 years’ experience as front-line staff delivering customer service in a Metro station or equivalent;
- A minimum of 1-year experience of driving passengers in a safe manner according to prescribed routes.
- Experience and understanding of dealing with customers and conflict resolution techniques.
- Basic understanding of station operations and associated activities.
- Must be comfortable driving the monorail as part of their duty
About Serco Group plc
Serco Group plc is a British multinational defence, justice & immigration, transport, health, and citizen services company. It is headquarted in Hook, Hampshire, England. The company also operates in Continental Europe, the Middle East, the Asia Pacific region, and North America
Customer Service Representative Jobs in Dubai | Feb Jobs 2023
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