Customer Service Officer Jobs in UAE | Majid Al Futtaim Careers

Customer Service Officer Jobs in UAE | Majid Al Futtaim Careers

Job Profile:

Employment Type: Full Time
Location: Abu Dhabi, United Arab Emirates

Job Purpose:

Majid Al Futtaim is an Emirati holding company based in Dubai. Company has announced new job vacancies in Dubai, UAE & is looking for Qualified/Fresh and Experiences candidates to fill various Vacancies.

The role of the Senior Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business.  This role will also monitor the orderly operation of equipment and/or rides.

Job Responsibilities:

  • Assists customers with games and/or rides through strong product knowledge.
  • Deals with customer complaints or concerns and follows the correct escalation process.
  • Respect all fellow team members and treat as equals and aids when needed.
  • Utilize upselling skills in all areas of the cinemas to maximize each transaction.
  • Actively report incidents and stop any work activity if their personal safety is at risk at any time.
  • Identifies equipment deficiencies for assets (games, rides, points of sale…etc.) and reports any issues to the Manager on duty and/or the relevant Technician.
  • Maintains rides and/or equipment to meet company standards.
  • Ensures children are signed in and out of appropriate areas.

Job Requirements:

  • 1-2+ years of experience in any F&B/Customer Service/Retail industry preferred.
  • Minimum high school certificate
  • Basic Food Handling
  • Certification from EIAC
  • Team oriented, energetic, friendly and outgoing.
  • Excellent communication skills 
  • Customer service orientation

Common Interview Questions:

  • Why are you interested in this job?
  • Tell me about yourself/your work experience?
  • How would coworkers describe you?
  • Why do you want this job?
  • What hobbies do you have outside of work?
  • Why should I hire you?
  • What are your salary expectations?
  • Why are you the right fit to succeed in this role?

About Company:

Majid Al Futtaim is one of the leading drivers of economic growth and impact in the Middle East and North Africa and is a leading foreign direct investor and a catalyst for the region’s economy. As of 2015, it owned and operated shopping malls, retail, and leisure establishments in the Middle East and North Africa with operations

Hiring OrganizationMajid Al Futtaim
Job LocationAbu Dhabi, United Arab Emirates
Date PostedApr-20-2023
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Customer Service Officer Jobs in UAE | Majid Al Futtaim Careers

Customer Service Officer Jobs in UAE | Majid Al Futtaim Careers

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*these job was originally posted by Majid Al Futtaim Careers site..