Majid Al Futtaim Careers is hiring the following Staff – Customer Service Officer Jobs in UAE | Majid Al Futtaim Careers
Customer Service Officer (Job Details):
Hiring Organization: Majid Al Futtaim
Employment Type: Full Time / Permanent
Location: Fujairah, United Arab Emirates
Salary : AED
Job Description:
The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
Job Responsibilities:
- Answer phone, email, and face-to-face customer enquiries
- Direct customers to online resources
- Create and maintain reports on customer interactions
- Attend weekly team meetings
- Update customer records in our system, including notes about conversations and outcomes
- Present ideas for improving customer care
- Participate in team-building activities
- Develop customer rapport
- Encourage customers to complete satisfaction surveys
- Make recommendations to managers to improve customer experience
Job Qualification/Experience/Skills:
- Bachelor’s degree in Business Administration / Marketing / Communications / PR or equivalent.
- Minimum 4 – 6 years’ progressive experience in Customer Service field preferably in a reputed Retail / Hospitality / Event Management companies in GCC.
About Company (Majid Al Futtaim):
Majid Al Futtaim is an Emirati holding company based in Dubai. As of 2015, it owned and operated shopping malls, retail, and leisure establishments in the Middle East and North Africa with operations .Majid Al Futtaim is one of the leading drivers of economic growth and impact in the Middle East and North Africa and is a leading foreign direct investor and a catalyst for the region’s economy.
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Customer Service Officer Jobs in UAE | Majid Al Futtaim Careers
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