GMG Careers is hiring the following Staff – Customer Service Officer Jobs in Dubai | GMG Careers
1- Customer Service Officer
Hiring Organization: GMG
Employment Type: Full Time / Permanent
Date Posted: 05/March/2023
Apply Before: 18/March/2023
Nationality: Any
Location: Dubai, United Arab Emirates
Base Salary : AED
Customer Service Officer Job Description:
A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
Job Responsibilities:
- Answer calls, emails and chat enquiries regarding Customer orders, promos, cancellations, order modifications and billing queries
- Liaise with internal colleagues and external Customers and cross functional teams in order to resolve problems and ensure an effective and professional resolution to all contacts
- Ensure all Customer interactions adhere to our internal quality standards
- Adhere to the company policies, meeting KPIs and recommending improvements to existing procedures
- Maintain and update case notes and records accurately
- Continuously learn, supporting new market, product and service launches
Job Qualification/Experience/Skills:
- Effective verbal and written communication skills.
- Good analytical and problem-solving skills
- Flexible and adaptable to working in a fast-paced environment.
- Passionate about customer service
- Arabic native speaker
About Company (GMG):
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
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Customer Service Officer Jobs in Dubai | GMG Careers
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