Majid Al Futtaim Careers is Hiring the following Staff- Customer Service Officer Jobs in Ajman | Majid Al Futtaim Careers
|Position||Customer Service Officer|
|Hiring Organization||Majid Al Futtaim|
|Average Salary||AED 4,500 per month|
|Employment Type||Full Time|
|Experience||1-2 years of related business experience|
|Location||Ajman, United Arab Emirates|
|Expiry Date||Mon, 27 Feb 2023|
Customer Service Officer Job Description:
The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Bachelor’s degree in Business Administration / Marketing / Communications / PR or equivalent.
- Minimum 4 – 6 years’ progressive experience in Customer Service field preferably in a reputed Retail / Hospitality / Event Management companies in GCC.
- Excellent communication and presentation skills
About Majid Al Futtaim?
Majid Al Futtaim is an Emirati holding company based in Dubai. As of 2015, it owned and operated shopping malls, retail, and leisure establishments in the Middle East and North Africa with operations
Majid Al Futtaim Retails is a well structured company, operating on international standards. Very good health insurance Good end of contract benefits .
Customer Service Officer Jobs in Ajman | Majid Al Futtaim Careers
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these job was originally posted by Majid Al Futtaim Careers site
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