DHL Careers is hiring the following Staff – Customer Service Advisor Jobs in Al Khobar | DHL Careers
1- Customer Enquiry Advisor
Hiring Organization: DHL Express
Location: Al Khobar, Saudi Arabia
Employment Type: Full Time
Base Salary : SAR
Date Posted: 12/March/2023
Nationality: Any
DHL is the world’s leading logistics company. Our 380,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.
As a logistics company, we are the backbone of trading by providing everything that needs to be delivered. We not only deliver packages: we deliver prosperity, transport health, feed development and bring joy.
Customer Enquiry Advisor Job Description:
The call center Advisor is responsible for answering customer calls and inquiries ensure customers bookings and traces are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal.
Responsibilities:
- Sales leads, customer query, evaluation, coaching, roster, complaint support, challenges faced
- Special pick-up or delivery
- Make bookings, Selling, Trace Shipment, Sales Leads, AWB Request, Transfer Calls, Pricing, transit time info etc., Follow-up Calls
Requirements/Experience/ Skills:
- Previous call center experience
- Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries
- Previous experience of telephone and/or electronic order booking system
- Demonstrated success in achieving target through selling service and products
About Company (DHL):
DHL is an American-founded German logistics company providing courier, package delivery and express mail service, delivering over 1.8 billion parcels per year. DHL Express’s international network covers more than 220 countries and territories around the globe and includes decades of shipping, logistics, and eCommerce experience
Also Check : UAE Jobs
Customer Service Advisor Jobs in Al Khobar | DHL Careers
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