Apply for the UAE Jobs Vacancies 2023 – Customer Care Operations Manager Jobs in Dubai | Majid Al Futtaim
United Arab Emirates – Majid Al Futtaim Careers is Looking to Hire Following Staff
Company Overview:
Majid Al Futtaim was an Emirati billionaire businessman, and the founder and owner of the Majid Al Futtaim Group, an Emirati real estate and retail conglomerate, with projects in Asia and Africa. Majid Al Futtaim owns and operates 25 shopping malls, 13 hotels and four mixed-use communities, with further developments underway in the region
Position– Customer Care Operations Manager
Employment Type: Full Time
Location: Dubai, United Arab Emirates
Base Currency: AED
Job Description:
The role is directly responsible of the performance of the backline team and carries out the daily/weekly and monthly monitoring of the agents, thereby maintaining a consistent High level of service. The role is primary customer experience oriented and will involve creating and building relationships with all internal /External stakeholders to enhance and improve the service we offer to our customers.
Job Responsibilities
- Ensure you deliver an outstanding shopping experience to every customer contact via any offered communication channel (walk in, phone, email, online chat, Social Media)
- Identify ways to personalize the experience of every customer, whenever possible.
- Always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems.
- Carry out a through Brief and Debrief with the advisor on a daily basis at the start and end of each shift to ensure that any follow up given, have been actioned.
- Check the understanding of any new procedures or with the advisor.
Job Skills and Qualifications
- Bachelor’s Degree in Business Administration or similar
- 3 +years in a Customer Care function
- 3+ years of experience working within the retail industry
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Customer Care Operations Manager Jobs in Dubai | Majid Al Futtaim
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Disclaimer
these job was originally posted by Majid Al Futtaim Careers site
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