Al Futtaim Careers is Looking to Hire Following Staff – CRM Jobs in Abu Dhabi | Al Futtaim Careers
United Arab Emirates – Apply for Consumer Relations Manager Jobs Description
Company Overview:
The Al-Futtaim Group is a large conglomerate based in Dubai, United Arab Emirates. Al-Futtaim Group employs over 44,000 people and operates eight divisions comprising automotive, electronics, insurance, services, real estate, retail, industries, and overseas.
Position– Consumer Relations Manager
Employment Type: Full Time
Location: Abu Dhabi, United Arab Emirates
Base Currency: AED
Job Description:
Also known as a client relationship manager, a customer relationship manager maintains an ongoing level of engagement with key customers. Handling customer complaints sales & after sales & collaborations with consumer protection.
Job Responsibilities
- Handle assigned cases/create C4C where Voice of customer and data is recorded
- Manage voice of customer as per TMC way of complaint handling.
- Thoroughly investigate the concern (customer feedback, service center feedback, your own opinion, showroom)
- Call/meet customer concerns with quality listening and body language skills, show understanding and empathy do not interrupt while customer is telling his story make him feel heard and valued.
- Ask key questions mainly around the incident, vehicle details, customer request
- Reappraise the concern seriousness and make a decision.
- Understand the relationship between the customer and Brand for retention and Kaizen purposes
- Discuss dissatisfied cases with Line Manager and make sure you try to convert up to 15% into satisfied. [provide case report]
Job Skills and Qualifications
- Having more than 4 years customer care / service experience .
- Having strong Customer service skill
- leadership skills
- Manage customer expectations
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these job was originally posted by Al Futtaim Careers site
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