Coordinator Sales Support Job At AirArabia | Sharjah AE

AirArabia Careers is Looking to Hire Following Staff – Coordinator Sales Support Job At AirArabia | Sharjah AE

About AirArabia

Air Arabia is an Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport.

About Role

A sales support coordinator is responsible for assisting the sales team in selling goods and services, identifying opportunities by researching market trends, and generating more revenue resources for the business to increase profitability according to public demands.

1- Coordinator Sales Support
Job Type :- Full Time
Location:- Sharjah, AE

Job Responsibilities

  • Provides administrative and logistics support to the sales team in a timely manner and communicates any changes or updates to commercial teams as necessary.
  • Assists in on-going/new sales projects and initiatives, this includes BSP (Billing Settlement Plan/IATA), new systems, new products such as check-in and Bus segment, etc. Provides necessary information and follows up on implementation status and requirements in the corresponding area.
  • Provides on-going necessary support to the sales team in the set-up of new destinations, this includes coordinating arrangements related to contracts, LGs, systems set-up, system training, logistics, etc.
  • Assists in handling existing and new GSAs and suppliers’ contracts and SLAs. Prepares/updates standard templates for contracts and agreements to be used by sales team; reviews/renews contracts and SLAs in line with approved standards.
  • Coordinates orientation tours for the GSAs and other distribution channels, as well as training on any new systems, services, products, and initiatives implemented.
  • Coordinates the GSAs migration process in the assigned region as per adopted standards and reports any operational interruptions that might lead to loss of customers and sales.
  • Supports the OTA/ API integration process for all GSAs in the assigned region by obtaining needed data, content and documentations for the initial set-up. Coordinates with internal departments to process payments, User Accounts, Login credentials, etc. and follows up to rectify problems (if any).
  • Assists in organizing sales promotion campaigns and FAM trips, coordinates with marketing team on requirements and necessary arrangements.
  • Conducts regular system audits on the GSAs to ensure adherence with applicable standards.
  • Coordinates with marketing department for updates related to POS & BTL in the assigned region as needed.
  • Prepares function-related reports on daily/monthly basis or as advised by the Line Manager to reflect the sales performance.
  • Maintains updated records of all the data and contacts to be referred to when needed.
  • Performs any additional responsibilities as assigned by the Line Manager.

Job Requirements

  • Bachelor degree in Administration/IT or equivalent, a relating diploma is acceptable.
  • A certificate in Project Management (PMS) is an advantage.
  • Capable of using technology systems and tools; proficient in Microsoft Office, Internet and Web Search. Advanced Excel and Access skills.
  • Fluent in English Language.
  • Fluent in Hindi/ Urdu Language.
  • 1-2 years of related sales experience in service industry preferably in airlines.
  • A good exposure to the Aviation operations and services is an advantage.
  • Proven skills in analysing data, identifying pitfalls and recommending cost-effective solutions.
  • Reasonable experience in project management handling more than one project simultaneously.
  • Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
  • Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company’s objectives.
  • Product knowledge: capability of understanding market trends and channelling them leading to effective customer care solutions.
  • Demonstrates the ability to contribute and successfully deliver against business strategy and set KPI

Coordinator Sales Support Job At AirArabia | Sharjah AE

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