Contact Centre Agent Jobs in Dubai | Emirates Careers

Emirates Careers is hiring the following Staff – Contact Centre Agent Jobs in Dubai | Emirates Careers

Let’s explore here the latest Emirates Group Jobs. Here we are sharing with you the latest Emirates Airlines Careers Dubai, UAE. Apply Emirates Careers in UAE, Saudi Arabia, Iraq, Egypt, Philippines, and the USA from the below list which we have updated on our website. The Emirates Group offers a wide range of careers, whether you’re looking to join our pilots, engineering, cabin crew, or dnata travel and air services teams, browse our current vacancies and find out what it’s like to work for a dynamic and multicultural business.

Contact Centre Agent (Job Details):

Hiring Organization: Emirates Group
Employment Type: Full Time / Permanent
Location: Dubai, United Arab Emirates
Salary : AED

Job Description:

Contact center agents are customer service or sales professionals that handle phone calls, emails, live chat messages, SMS texts, and support tickets for companies. The nature of the calls and messages they handle can vary from simple bill payments and order inquiries to complex support questions and complaints

Jobs Responsibilities:

  • Be the voice of Emirates and ensure the highest standard of customer service is delivered to Emirates customers by providing information about our products and services.
  • Identify customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.
  • Issue Emirates tickets to customers ensuring their request is met and to offer them tailor made travel solutions.
  • Actively enhance Emirates revenue earnings by promoting additional services offered by the company and its partners

Job Qualification/Experience/Skills:

  • Fluency in English and one of the languages listed below is a must:
  • Arabic/Czech/French/German/Italian/Japanese/Mandarin/Polish/Portuguese/Russian/Spanish
  • Customer and sales orientation to provide excellent service and close any sales opportunity.
  • Good listening and communication skills.
  • PC based skills to operate Windows package (Microsoft Word/Excel/E-mail).
  • Ability to work in a multiple shift environment
  • Experience in Contact Centre/Hospitality industry preferred.
  • Customer Service or Call Centre: 1+ year
  • 10 Years schooling or equivalent
  • Excellent interpersonal, telephone and customer service skills
  • Ability to work in a busy sales team environment
  • PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail
  • Knowledge of contact centre and airline industry procedures and methodology
  • Standard fares and ticketing courses, Skywards and MARS reservations systems

About Company (Emirates):

Emirates is one of two flag carriers of the United Arab Emirates. Based in Garhoud, Dubai, the airline is a subsidiary of The Emirates Group, which is owned by the government of Dubai’s Investment Corporation of Dubai.

Based in Dubai, the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services providers in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion). Essential to the Group’s ongoing success is the employment of high-quality people who benefit from living and working in Dubai, a modern cosmopolitan city offering one of the most desirable lifestyles in the world.

Also Check : UAE Jobs

Contact Centre Agent Jobs in Dubai | Emirates Careers

Contact Centre Agent Jobs in Dubai | Emirates Careers

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these job was originally posted by Emirates Careers site