Concierge Agent Jobs in Dubai | Raffles The Palm
Job Profile:
Employment Type: Full Time
Location: Dubai, United Arab Emirates
Job Purpose:
We welcome you as you are and you can find a job and brand that matches your personality. The Concierge will assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, and arranging transportation.
Job Responsibilities:
- To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.
- Assist guests with all inquiries, both hotel and non-hotel related
- Maintain good relationship with Airport Concierge
- Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
- Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
- Consult Log Book for information/requests left by outgoing shift
- Manage incoming guest mail, messages, facsimiles and special deliveries
- Manage all transportation requests
- Manage outgoing guest mail, courier services and parcel postage as requested by guests
- Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
- Receive telephone calls and take messages for guests who are out
- Conducts all of the above in accordance with the hotel’s policy, while adhering to Raffles Behavioral Standards
Job Requirements:
- Good English language verbal communication skills
- Ability to work cohesively with co-workers and managers as part of a team
- Secondary/High School education
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Minimum two years experience as a Concierge or in a related position
Common Interview Questions:
- Why are you interested in this job?
- Tell me about yourself/your work experience?
- How would coworkers describe you?
- Why do you want this job?
- What hobbies do you have outside of work?
- Why should I hire you?
- What are your salary expectations?
- Why are you the right fit to succeed in this role?
About Company:
Raffles Hotel is a British colonial-style luxury hotel in Singapore. It was established by Armenian hoteliers, the Sarkies Brothers, in 1887. The hotel was named after British statesman Sir Thomas Stamford Raffles, the founder of modern Singapore.
| Hiring Organization | Raffles Hotels & Resorts. |
| Job Location | Raffles The Palm Dubai, United Arab Emirates |
| Date Posted | Apr-21-2023 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
Concierge Agent Jobs in Dubai | Raffles The Palm
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Disclaimer
*these job was originally posted by Raffles Hotels & Resorts Careers site..
