GMG Careers is Hiring the following Staff- Call Center Jobs in Dubai | Pharmacist Jobs 2023
GMG Job Details:
Position: Call Center
Job Type : Full Time | Permanent
Location: Dubai, United Arab Emirates
Base Currency: AED
Call Center Job Description:
The role holder is responsible for providing excellent customer service to customers by responding to their queries in an effective and accurate manner.
- Responding efficiently and accurately to callers, outlining possible solutions, and ensuring that client’s feel supported and valued.
- Engaging in active listening with callers, asking questions to confirm or clarify information and handling irate clients.
- Inform and advise the customer about drug interactions, adverse effects, dosage, and appropriate medication storage.
- Ensures understanding the customer’s needs by conducting necessary questioning and providing assistance when necessary.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Resolve client concerns to their satisfaction within the defined authority limits and escalate more complicated issues to responsible individuals when necessary.
- Stay up-to-date with changes and developments to company’s procedures and new policies.
- Utilizing software, databases, scripts, and tools appropriately.
- Bachelor’s Degree in Pharmacy
- Minimum of 1 year experience as a registered pharmacist in UAE.
- Strong communication and organizational skills.
- Strong English and Arabic language skills (Mandatory)
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. For more than four decades, we have continually innovated new ways to bring superior customer experiences to our partners and customers.
GMG began in 1977 when Abdul Aziz Baker opened a small butcher shop in Dubai. The company has since grown into a global well-being company, which employs over 8,000 people. It partners with more than 120 global brands and operates under five divisions.
Call Center Jobs in Dubai | Pharmacist Jobs 2023
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these job was originally posted by GMG Careers site
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