Accor Careers is hiring the following Staff – Call Center Agent Jobs in Dubai | Accor Careers
1- Call Center Agent
Hiring Organization: Accor Hotels Group
Employment Type: Full Time / Permanent
Location: Dubai, United Arab Emirates
Salary : AED
Call Center Agent Job Description:
A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Jobs Responsibilities:
- Answers incoming calls.
- Directs call to guest rooms, staff, or departments through the switchboard or system.
- Places outgoing calls.
- Receives guest messages and deliver the same to the guest.
- Logs all wake-up call requests and performs wake-up call services.
- Provides information about hotel services to guests.
- Understand the telephone operator board or switchboard operations.
- Provides paging services for hotel guests and employees.
- Knows what action to take when an emergency call is required.
- Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
- Assists in reporting telephone equipment or service complaints and problems.
Job Qualification/Experience/Skills:
- Trains or assists wit training new telephone operators in performance of job duties.
- To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
- Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
- Must be polite and courteous while answering the phone.
- Open and close telephone functionality on the hotel front office software.
- Keep records of calls placed and received by all departments and recording the call charges.
- Setup conference call in different locations and time zones.
- Update directory information on the front office software.
- Provide relay service for hearing-impaired guests.
About Company (Accor Hotel):
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.
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Call Center Agent Jobs in Dubai | Accor Careers
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