Air Arabia | Service Quality Officer Jobs in UAE
Job Profile:
Employment Type: Full Time
Location: Sharjah, United Arab Emirates
Position: Service Quality Officer – French Speaker
Job Purpose:
Air Arabia is an Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport, UAE. Company has announced new job vacancies in UAE & looking for Qualified/Fresh and Experiences candidates to fill various Vacancies
Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes qualitative productivity, identifies gaps and recommends solutions that serve to enhance customers’ experience and increase sales.
Job Responsibilities:
- Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
- Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.
- Supports the Supervisor in guiding, supporting and monitoring the contact center Inbound/Outbound teams’ performance in line with adopted quality standards ensuring policies and procedures are met and adhered to.
- Assists in Identifying areas for improvement; recommends development plans and training courses to the management and HR.
Job Requirements:
- Bachelor degree in Management/ Administration or equivalent.
- Quality Assurance/ISO Lead Assessor certificate is a plus.
- Capable of using technology systems and tools; proficient in Microsoft Office.
- Fluent in Fench, English & Arabic Languages;
- 2+ years of related working experience in similar role in service quality/quality assurance in any service industry
- Proven skills in enhancing performance, achieving targets and increasing sales.
About Company:
Air Arabia consists of a group of airlines and companies offering travel and tourism services across the Middle East and North Africa.
Air Arabia is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.
| Hiring Organization | Air Arabia PJSC (G9) |
| Job Location | Sharjah, United Arab Emirates |
| Date Posted | Apr-18-2023 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
Air Arabia | Service Quality Officer Jobs in UAE
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Disclaimer
*these job was originally posted by Air Arabia Careers site..
