IT Associate Job At Pwc Careers | Riyadh KSA

Pwc Careers is Looking to Hire Following Staff – IT Associate Job At Pwc Careers | Riyadh KSA

About Pwc

Price water house Coopers is a multinational professional services network of firms, operating as partnerships under the PwC brand. PwC ranks as the second-largest professional services network in the world and is considered one of the Big Four accounting firms, along with Deloitte, EY and KPMG.

About Role

Install, maintain and configure hardware and software systems according to company policies. Troubleshoot and repair network, hardware and software components. Provide technical support to servers, networks, telephones, and other computing platforms.

1- IT Associate
Job Type :- Full Time
Location:- Riyadh, KSA

Job Responsibilities

  • Create an innovative Technology focussed environment where customer satisfaction is primary.
  • Deliver a daily service providing a focal point for customer interaction and support for all hardware and software issues including [but not limited to] client, mobility, wireless,
  • Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.
  • Partner with other IT teams on new technology introduction projects to ensure the site is prepared to deploy, educate and support the new solutions.
  • Ensure all business policies and standards around security and compliance are being met by the Tech Lounge service.
  • Analyse Tech Lounge performance data and adapt service to better meet business requirements.
  • Be a resource and guidance for customers with regard to technology use, PwC working policies and procedures.
  • Establish strong, open working relationships with customers at all levels.
  • Proactively anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations.
  • Effectively communicate and share technical information to audiences at all levels of the organization.
  • Drive a culture of change and innovation

Job Requirements

  • Experience leading a team within a working retail/service environment
  • Excellent customer service skills
  • High levels of energy and self-motivation
  • Enthusiastic around technology and innovation
  • Effective problem identification and solutions skills
  • Ability to lead from the front and drive a culture of change
  • Strong team player and collaborator
  • Fluent in written and spoken English
  • Open to travel: 50% within country and 25% outside KSA, for business and training

IT Associate Job At Pwc Careers | Riyadh KSA

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