Swvl is Looking to Hire Following Staff – Head of Operations Job At Swvl | Riyadh SA
wvl is Dubai-based ridesharing company that produces an app for hailing buses.
Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. … Ultimately, you’ll ensure our operations run smoothly and that people are productive.
1- Head of Operations
Job Type :- Full Time
Location:- Riyadh, SA
- Set vision and develop strategy of operations and experience in Saudi Arabia in coordination with the central operations team.
- Influence and coordinate a variety of levers some of which are owned by your team and some of which are owned by cross functional teams to achieve shared strategic objectives.
- Build a high performing team and motivate them to continually achieve higher levels of business impact
- Develop, own, and track supply operations OKRs across Saudi Arabia involving operations and experience KPIs.
- Understand and solve issues in Swvl Operations related to reliability, fulfilment, customer & captain behaviour, supply churn, supply incentives & pay-outs through data analytics and on ground initiatives.
- Champion the experience of Swvl’s captains & customers in the market and drive internal stakeholders to deliver operational and product support according to their needs.
- Lead implementation of well-coordinated systems to provide adequate resources & infrastructure to deliver Swvl’s services
- 6– 8 years of proven experience in one or more of business operations, business strategy, consulting, product operations or high growth start-ups.
- Entrepreneurial spirit, hands-on mentality and are full of energy and ambition.
- Demonstrated ability of building and leading teams.
- Strong analytical skills and the ability to use data to back up assumptions
Head of Operations Job At Swvl | Riyadh SA
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