Head of Operations Job At Swvl | Riyadh SA

Swvl is Looking to Hire Following Staff – Head of Operations Job At Swvl | Riyadh SA

About Swvl

wvl is Dubai-based ridesharing company that produces an app for hailing buses.

About Role

Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. … Ultimately, you’ll ensure our operations run smoothly and that people are productive.

1- Head of Operations
Job Type :- Full Time
Location:- Riyadh, SA

Job Responsibilities

  • Set vision and develop strategy of operations and experience in Saudi Arabia in coordination with the central operations team.
  • Influence and coordinate a variety of levers some of which are owned by your team and some of which are owned by cross functional teams to achieve shared strategic objectives.
  • Build a high performing team and motivate them to continually achieve higher levels of business impact
  • Develop, own, and track supply operations OKRs across Saudi Arabia involving operations and experience KPIs.
  • Understand and solve issues in Swvl Operations related to reliability, fulfilment, customer & captain behaviour, supply churn, supply incentives & pay-outs through data analytics and on ground initiatives.
  • Champion the experience of Swvl’s captains & customers in the market and drive internal stakeholders to deliver operational and product support according to their needs.
  • Lead implementation of well-coordinated systems to provide adequate resources & infrastructure to deliver Swvl’s services

Job Requirements

  • 6– 8 years of proven experience in one or more of business operations, business strategy, consulting, product operations or high growth start-ups.
  • Entrepreneurial spirit, hands-on mentality and are full of energy and ambition.
  • Demonstrated ability of building and leading teams.
  • Strong analytical skills and the ability to use data to back up assumptions

Head of Operations Job At Swvl | Riyadh SA

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