Front Desk Agent Jobs at MOHG Careers | UAE Jobs 2022

Mandarin Oriental Hotel Group Careers hiring the following Staff- Front Desk Agent Jobs at MOHG Careers | UAE Jobs 2022

About Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group International Limited is a Hong Kong hotel investment and management group focusing on luxury hotels, resorts, and residences, with a total of 33 properties worldwide, 20 of which are fully or partially owned by MOHG.

Job Description

Front Desk Agents work for hotels, motels and other vacation resorts checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area.

Position Snapshot

Position- Front Desk Agent
Company- Mandarin Oriental Hotel Group
Job Type :- Full Time
Location:- Abu Dhabi, United Arab Emirates
Based Currency :- AED

Last Date to Apply: Valid Until Vacancy Fill

Job Responsibilities

  • Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the standards.
  • Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. 
  • Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. 
  • Upon departure of guests, process the guest check out procedures.
  • Receive payment from guests.
  • Settle the guest account and give copy of the invoice.
  • Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. 
  • At the end of shift, balance their cash float.
  • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. 
  • It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
  • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
  • Possess a working knowledge of the room reservation procedures. 

Job Requirements

  • High school diploma or suitable equivalent
  • Previous experience in the same role in a luxury hotel is required
  • Well-groomed, professional appearance
  • Outstanding written and verbal communication skills
  • Physically agile, and able to stand for extended periods.

Front Desk Agent Jobs at MOHG Careers | UAE Jobs 2022

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