Field Service Engineer Jobs in Riyadh at Zimmer Biomet Careers

Zimmer Biomet Careers is Looking to Hire Following Staff – Field Service Engineer Jobs in Riyadh at Zimmer Biomet Careers

About Zimmer Biomet

Zimmer designs, develops, manufactures and markets orthopedics products, including knee, hip, shoulder, elbow, foot and ankle artificial joints and dental prostheses. Zimmer Biomet has been based in Warsaw since it was founded in 1927. Today, Zimmer Biomet has operations in more than 25 countries around the world and sells products in more than 100 countries. Zimmer Biomet focuses on alleviating pain and improving the quality of life for people around the world.

Job Description

Field service engineer is a similar role to service technicians. They perform everyday field service tasks such as repair, installation, and maintenance. On top of that, these professionals manage the team, assign tasks, conduct reports, and maintain customer relationships.

Position Snapshot

Positions- Field Service Engineer
Company:- Zimmer Biomet
Schedule :- Full Time
Location:- Riyadh, Saudi Arabia

Based Currency :- SAR
Last Date to Apply: Valid Until Vacancy Fill

Job Responsibilities

  • Provide direct first line support and troubleshooting through various communication channels (email/phone/app)
  • Perform on-call emergency repairs for ROSA© on site in the assigned territory
  • Investigate product complaints to identify root cause analysis following established processes
  • Complete administrative duties accurately and timely, including field service order documentation, field activity reports, return material authorizations reports in accordance with Zimmer Biomet processes Manage quarterly scheduled preventive maintenance and upgrades for the regional install base
  • Supporting new installation of the ROSA©through EMEA
  • Develop rapport with hospital staff, including surgeons, robotics coordinator, and biomedical department
  • Understand and operate within standard and site-specific Operating Room protocol.Partner with sales representatives to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event
  • Manage costs (e.g. travel and expense, overtime, freight charges, etc.) to deliver a high level of service at reasonable cost to the company.

Job Requirements

  • B.S.or M.S. in Engineering or M.S/Ph.D in Neuro or Biological Science
  • 3-5 years experience of field support, engineering, or other customer facing function preferably with a medical device company
  • Prior experience with Robotics or capital medical equipment preferred
  • Excellent communication, organizational and customer relation skills
  • Ability to work without specific direction on daily activities
  • Project management skills would be helpful

Field Service Engineer Jobs in Riyadh at Zimmer Biomet Careers

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