FAB Bank Careers | Customer Service Representative Jobs in UAE

FAB Bank Careers is Looking to Hire Following Staff – FAB Bank Careers | Customer Service Representative Jobs in UAE

About FAB Bank

First Abu Dhabi Bank is the largest bank in the United Arab Emirates. It was formed following a merger between First Gulf Bank and National Bank of Abu Dhabi. FAB offers financial solutions, products and services through its Corporate and Investment Banking and Personal Banking franchises. FAB became the largest bank in the UAE and one of the largest financial institutions in the world. We are excited to announce the official launching of the FAB Brand in the United States. We will transition from our legacy name – NBAD Americas N.V. to our new name – First Abu Dhabi Bank USA N.V. in April 2018.

Job Description

To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.

Position Snapshot

Position- Customer Service Representative
Company:- FAB Bank
Job Type :- Full Time
Location:- Abu Dhabi, United Arab Emirates

Based Currency :- AED
Last Date to Apply: Valid Until Vacancy Fill

Job Responsibilities:

  • Provide excellent customer service by attending to incoming calls within the quality guidelines
  • Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  •  Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
  • Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
  • Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank’s customers and data 
  • Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations
  • Attend to special tasks assigned by team leader and Managers
  • Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates 
  • Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre

Job Requirements:

  • High School
  • 0 – 2 years relevant experience in banking sector
  • Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
  • Excellent communication skill in English & Arabic.

FAB Bank Careers | Customer Service Representative Jobs in UAE

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