Al Rostamani Group Careers is Hiring the following Staff- Duty Supervisor Jobs in UAE | Al Rostamani Group Careers
About Al Rostamani Group
Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community.
Job Description
To process Cash, Cheque and other financial transactions in accordance to guidelines provided by the Company with accuracy and efficiency. To supervise a team of staff in order to achieve financial objectives, and ensure adherence to all compliance/control areas of the branch operations.
Position Snapshot
Position- Duty Supervisor
Company- Al Rostamani Group
Job Type :- Full time
Location:- Dubai, United Arab Emirates
Based Currency :- AED
Last Date to Apply: Valid Until Vacancy Fill
Job Responsibilities
- Ensure Cash counters are operational to support business requirements
- Provide service to all customers as per established ARIE standards
- Communicate regulations and norms regarding transactions in a professional manner
- Provide advice and guidance about ARIE Products & Services to customers as and when necessary
- Achieve minimum ‘Wait’ time and ‘Serve’ time and aim for reducing the TAT
- Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities
- Ensure Customer Complaints/Feedbacks are addressed as per Company norms, and resolve Queries that have been escalated by branch staff
- Ensure optimal profit margins are maintained for transactions
- Solicit referrals and initiate cross-selling opportunities to existing customers
- Play a proactive role in customer accusation and retention activity
- Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction
- Prepare periodic, report on Competition Analysis and take appropriate action to improve the business and customer satisfaction
- Solicit referrals and initiate cross-selling opportunities to existing customers
Job Requirements
- Graduate in any related field, preferably with Accounting background
- 5+ years of experience as a Cashier/ Teller with at least 2 years in a senior branch operations role from a Bank or reputed Exchange House.
- Previous exposure to large volume of cash handling is an added advantage
- Excellent organizational skills
- Ability to achieve results through team efforts
- Good presentation and communication skills
- Results driven and customer focused
Duty Supervisor Jobs in UAE | Al Rostamani Group Careers
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